Troubleshooting Center
Practical solutions to common operational, network, and ordering issues.
8 Available Guides
Troubleshooting: Customer Cannot Open QR Menu
FixPractical steps to diagnose expired QR tokens, missing internet connection, or inactive branch QR codes.
Troubleshooting: Table PIN Error / Not Working
FixResolve guest checkout PIN mismatches, verify assigned table PINs, or temporarily disable PIN enforcement.
Troubleshooting: Order Not Appearing in Kitchen Queue
FixDiagnose why a submitted customer order has not appeared on the Kitchen KDS screen.
Troubleshooting: Order Not Appearing in Cashier POS
FixDiagnose unsettled table bills, cancelled tickets, or filter mismatches in Cashier POS.
Troubleshooting: Staff Member Cannot Access a Page (403 Forbidden)
FixResolve permission denied errors, missing scope grants, or incorrect role assignments.
Troubleshooting: Payment Method Not Visible at Checkout
FixHow to enable Cash or Card POS options in branch payment settings so customers and cashiers can select them.
Troubleshooting: Guided Setup Progress Looks Incomplete
FixUnderstand the exact criteria required for each stage: tables must have areas, QR codes must be active, and test orders must progress downstream.
Troubleshooting: Realtime Connection & Page Performance
FixTips for running WSNexa smoothly on tablets, smartphones, and low-bandwidth restaurant Wi-Fi networks.
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