🔧 Troubleshooting Center🔧 Troubleshooting Guide• 3 min read
Troubleshooting: Order Not Appearing in Kitchen Queue
Diagnose why a submitted customer order has not appeared on the Kitchen KDS screen.
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Step-by-Step Guide
1
Check If Order Is Awaiting Waiter Approval
If "Waiter Approval Before Kitchen" is enabled in Order Security, the order will NOT appear in the kitchen until a waiter approves it on /dashboard/waiter.
2
Check Branch Isolation Context
Ensure the kitchen tablet is logged into the same branch outlet where the customer placed the table order.
3
Inspect Live Orders Queue
Go to Orders → Orders Queue (/dashboard/orders) to inspect the order status and check if it was cancelled or rejected.
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