🔧 Troubleshooting Center🔧 Troubleshooting Guide• 3 min read
Troubleshooting: Staff Member Cannot Access a Page (403 Forbidden)
Resolve permission denied errors, missing scope grants, or incorrect role assignments.
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Step-by-Step Guide
1
Verify Staff Assigned Role
Go to Team → Staff Directory (/dashboard/team). Check the staff member's assigned role.
2
Check Branch Scope Grants
Go to Team → Scope Grants. If the staff member is restricted to Branch A, they cannot access Branch B data.
3
Inspect Access Diagnostics
Open Team → Access Diagnostics (/dashboard/access/diagnostics) to evaluate exact permission evaluations.
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