Subscription & Billing Policy
Pre-commercial billing terms, indicative plan configurations in LKR, payment processing status, renewal policies, and account suspension terms.
1. SaaS Billing Overview
WSNexa operates on a software-as-a-service subscription model. Business accounts select a subscription tier based on their operational scale, branch count, staff capacity, and dining volume.
All subscription fees are denominated and charged in Sri Lankan Rupees (LKR).
2. Indicative Subscription Tiers (Pre-Commercial)
WSNexa provides the following indicative monthly subscription configurations as implemented in our current software engine for evaluation and pilot deployments (commercial rates subject to final confirmation prior to formal commercial release):
- Starter Tier (Indicative): LKR 4,499 (4499) / month. Designed for 1 branch outlet, up to 10 active staff accounts, 50 dining tables, 250 menu items, and 3 custom operational roles.
- Growth Tier (Indicative): LKR 8,999 (8999) / month. Designed for up to 3 branch outlets, 40 active staff accounts, 200 dining tables, 1,000 menu items, and 15 custom operational roles.
- Enterprise Tier (Indicative): Custom base LKR 24,999 (24999) / month. Designed for 5 branch outlets and 75 active staff accounts. Additional branches are billed at LKR 3,000 / month each, and additional staff blocks of 25 accounts are billed at LKR 2,000 / month.
3. Payment Processing Status & Direct Settlement
Production Payment Gateway Status: WSNexa has not yet activated a production online payment gateway. All online payment gateway integrations are currently in pre-commercial development and are not active for automated self-service card or mobile wallet processing.
Pilot & Evaluation Billing: During current pilot and evaluation phases, subscription billing and account activations are coordinated directly between WSNexa and the Business Owner via approved direct settlement or manual invoicing arrangements.
Future Gateway Integrations: Technical adapters for major Sri Lankan payment methods (including local card networks, Dialog Genie / eZ Cash, and direct bank transfer processors) are engineered in the platform and will be activated upon formal commercial release.
4. Billing Cycles & Electronic Receipts
Subscriptions are billed monthly in advance starting on the date of activation. Upon successful transaction settlement, an electronic invoice and payment confirmation are recorded in your Dashboard Settings under Billing & Subscription.
Taxes: Subscription fees are exclusive of any applicable government taxes, levies, or VAT unless explicitly stated. The Business Owner is responsible for applicable local tax compliance.
5. Plan Upgrades & Downgrades
Upgrades: You may upgrade your plan at any time. Higher operational limits take effect immediately upon settlement of the upgrade payment.
Downgrades: Downgrade requests take effect at the conclusion of the current prepaid monthly billing cycle, provided your operational resource usage (branches, staff, tables) conforms to the lower tier limits.
6. Failed Payments & Grace Period
If a subscription renewal payment fails, WSNexa provides a seven (7) day grace period during which operational access continues uninterrupted.
If payment remains uncompleted after the grace period, administrative access to the venue dashboard may be temporarily suspended until billing is resolved. Dining guest menus remain viewable in read-only mode during initial suspension to prevent customer disruption.
7. Billing Disputes & Inquiries
For billing questions, tax receipt requests, or payment discrepancies, contact our billing team at wsnexaofficial@gmail.com.