🧾 Orders & Lifecycle• 2 min read
Handling Guest Assistance & Call Waiter Requests
How guests request assistance or the bill from their phone, and how waitstaff manage requests on the Waiter Terminal.
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Step-by-Step Guide
1
Guest Taps Assistance Button on Mobile Menu
From the QR order tracker (/m/[token]), the customer taps "Call Waiter", "Need Water", "Need Bill", or "Need Assistance".
2
Active Assistance Calls on Waiter Terminal
The request appears under "Active Assistance Calls" on /dashboard/waiter with status PENDING, showing the table name and call type.
3
Accept and Complete Request
Waitstaff tap "Accept Request ⚡" to claim the call (ACCEPTED), attend to the guest at their table, and tap "Mark Completed ✓" when finished.
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