How Customer Orders Flow Through WSNexa
Understand the complete lifecycle of an order: from QR submission to waiter approval, kitchen preparation, and cashier settlement.
Step-by-Step Guide
Customer Submits Order (Pending Approval or Confirmed)
Customer scans the Table QR code and clicks Checkout. If Waiter Approval is enabled, the order waits in pending_waiter_approval status (hidden from Kitchen). If disabled, it confirms immediately.
Waiter Approval → CONFIRMED
If Waiter Approval is ON, waitstaff review the order on /dashboard/waiter and click "Approve Order". The order transitions to CONFIRMED and routes to the kitchen.
Kitchen Ticket (PREPARING → READY)
Kitchen staff view the ticket in Kitchen Queue (/dashboard/kitchen), click "🍳 Start Preparing" (PREPARING), and click "🔔 Mark Ready to Serve" (READY) when cooked.
Cashier POS Settlement (COMPLETED)
Cashier opens Cashier POS (/dashboard/cashier), clicks "💳 Settle", selects payment method (Cash, Card, QR), and clicks "Confirm Payment" to complete the order.
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