Legal & Policy Directory
Review the authoritative policies, operational guidelines, and privacy commitments governing the WSNexa hospitality platform. These documents reflect our actual technical architecture and data flows.
Terms & Conditions
Standard Software-as-a-Service terms governing the access and operational use of WSNexa hospitality software, accounts, roles, subscriptions, and acceptable conduct.
Privacy Policy
Detailed overview of personal data collection, processing operations, multi-tenant controller/processor responsibilities, retention practices, and data subject rights under Sri Lankan data protection law.
Cookie & Storage Policy
Clear, honest disclosure of cookies, local storage, and session tokens utilized by WSNexa strictly for essential authentication and operational context.
Acceptable Use Policy
Standards of conduct governing acceptable operational usage, anti-fraud standards, system security protections, and prohibited activities across WSNexa.
Subscription & Billing Policy
Pre-commercial billing terms, indicative plan configurations in LKR, payment processing status, renewal policies, and account suspension terms.
Refund & Cancellation Policy
Clear, dual-tier policy separating WSNexa SaaS subscription refunds from independent hospitality venue end-customer dining order cancellations and refunds.
Data & Account Deletion Policy
Procedures and timelines for business account owners and dining guests to request account deactivation, personal data erasure, and handling of statutory retention exceptions.
Security & Responsible Disclosure Policy
Architecture principles of multi-tenant security, Row-Level Security isolation, RBAC, and clear guidelines for ethical security researchers reporting vulnerabilities.
🇱🇰Regulatory & Legal Basis
WSNexa is designed to support applicable data protection obligations under the Personal Data Protection Act No. 9 of 2022 and the Personal Data Protection (Amendment) Act No. 22 of 2025 of Sri Lanka (operational from 18 March 2025). Commercial terms and refund mechanics are aligned with the principles of the Consumer Affairs Authority Act No. 9 of 2003.